Royal Enfield

Royal Enfield | Transformation journey of spare parts distribution

Royal Enfield, the oldest motorcycle brand in continuous production since 1901, has grown significantly over the last decade and currently earn annual revenue of Rs.16,536 crore. They produce 800,000 motorcycles annually, with a new motorcycle rolling off the line every 45 seconds.Royal Enfield encountered significant challenges in managing the availability of spare parts. The unpredictable demand for over 10,000 different parts, combined with a complex supply chain involving 2,100 outlets in India, led to inefficiencies. This resulted in a 20% first pick failure rate, long wait times for parts of over 20 days, and blocked working capital for dealers in non-moving stock, ultimately impacting customer satisfaction and retention.To address these issues, Royal Enfield collaborated with Vector to implement a Replenishment Model. This model shifted from traditional forecasting to a real-time, demand-driven approach. The system automatically triggers replenishments based on consumption patterns, optimizing inventory levels and reducing manual intervention.<figure class="image"><img style="aspect-ratio:1096/754;" src="https://backend.vectorconsulting.in/storage/editor_uploads//royal-enfield_1725265329.jpg" width="1096" height="754"></figure>With capacity released, the internal team has shifted focus from firefighting to market development and system efficiency, improving overall business operations. This, along with enhanced parts availability and service quality, has brought back customers, boosting business growth. Thus, this comprehensive transformation not only streamlined operations but also reinforced Royal Enfield's commitment to delivering an unparalleled motorcycling experience to its customers.&nbsp;

Royal Enfield streamlined spare parts management, reduced lead times, and enhanced customer satisfaction using Vector Consulting's demand-driven Replenishment Model.

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